Return & Refund Policy

At Moon Moth House, we want you to be happy with your purchase. Because our products are made to order specifically for each customer, our 30-day return policy applies to items that arrive damaged, defective, incorrectly printed, or otherwise not as expected based on your order.

Returns

Because our products are made to order, we cannot accept returns simply because you changed your mind, ordered the wrong size, or no longer want the item. We provide detailed sizing information on each applicable product page, so we encourage you to check the size chart carefully before placing your order.

However, if your item arrives damaged, defective, incorrectly printed, or there is another issue with your order, please contact us within 30 days of delivery at info@moonmothhouse.com. We will review the issue and, where appropriate, arrange a replacement or refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. These items are eligible for a full refund.

When contacting us, please include your order number and, if applicable, clear photos showing the problem with the item. This will help us review your request and resolve the issue as quickly as possible.

Refund Eligibility

Refund requests must be submitted within 30 days of delivery.

Refunds are not available after this 30-day period.

For approved refunds, the refund will be issued to the original payment method used for the purchase. Please allow some time for your bank or payment provider to process the refund after it has been issued.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address when placing an order. If an order needs to be replaced because an incorrect address was provided, the customer is responsible for the shipping costs associated with the replacement order.