FAQs
Who is behind Moon Moth House?
We’re three sisters from the same coven, brought together by a love of nature, old stories, curious creatures, herbs, tarot, and all the strange and wonderful things in between.
We love turning the things we love into things you can bring into your own world.
That’s how Moon Moth House came to be.
Where are your products made and shipped from?
We work with carefully selected U.S. production partners that operate multiple facilities across the United States. Depending on the product and your location, your order is produced and shipped from the facility that’s closest to you whenever possible.
Working with established production partners allows us to offer consistent quality across our products, while producing items closer to your location can also help reduce delivery times.
Because different products are made at different facilities, the exact production and shipping location may vary from order to order.
Do you ship internationally?
No. We currently ship only within the United States.
How long does shipping take?
Our products are made to order, which means your item is produced especially for you after your order is placed. This helps us avoid unnecessary inventory and create each item as it’s needed.
Production typically takes 2–5 business days, although most orders are ready to ship within about 2 business days.
Once your order ships, delivery usually takes an additional 2–5 business days, depending on your location.
Please note that if you order different types of products, they may be produced and shipped from different facilities. This means your order may arrive in two or more separate packages, which may be delivered on different days.
While many orders arrive sooner, we prefer to provide realistic timeframes rather than make promises we can’t guarantee. Please keep in mind that delivery times can also vary depending on the shipping carrier and may be slightly longer during holidays and peak shopping periods.
Will I receive a tracking number?
Yes. Once your order has been produced and shipped, you’ll receive a shipping confirmation email with your tracking number and a link to track your package.
Please note that tracking information becomes available only after your order has been shipped. Since our products are made to order, production may take a few business days before tracking is generated.
If you haven’t received a tracking email within 5 business days of placing your order, please contact us and we’ll be happy to help.
What materials are your products made of?
We choose quality materials for our products, with a focus on comfort, durability, and everyday use. Here’s what our products are made of:
T-Shirts – Comfort Colors® 1717
Made from 100% preshrunk, ring-spun US cotton, these heavyweight T-shirts feature a soft, garment-dyed finish and a relaxed fit.
Sweatshirts – Comfort Colors® 1566
Made from an 80% ring-spun cotton and 20% polyester blend. The medium-heavy fabric has a soft, garment-dyed finish and a relaxed fit for everyday comfort.
Hoodies – Comfort Colors® 1567
Made from 80% ring-spun US cotton and 20% polyester, these heavyweight hoodies feature a soft fleece interior, a 100% cotton outer face, and a relaxed fit.
Woven Blankets
Made from 100% cotton yarn, these woven blankets feature designs woven directly into the fabric and colorful fringed edges. They are available in three sizes.
Tote Bags
Our tote bags are made from 100% cotton canvas with a heavyweight 12 oz/yd² (406.9 g/m²) fabric. They feature self-fabric handles with reinforced stitching and a sewn-in label.
Candles
Our candles are made with a natural soy wax blend and a 100% cotton wick. Each candle comes in an amber glass jar and is available in a 9 oz size. The candles are assembled in the USA from globally sourced parts.
How should I care for my products?
Following these care instructions will help keep your Moon Moth House items looking their best and allow you to enjoy them for a long time.
T-Shirts – Comfort Colors®
Machine wash cold, inside out, with similar colors. Use mild detergent and avoid bleach. Tumble dry on low heat or air dry when possible. If ironing is needed, use low heat and avoid ironing directly over the printed design.
Sweatshirts – Comfort Colors®
Machine wash cold with similar colors. Use non-chlorine bleach only if needed. Tumble dry on low heat. Do not iron directly on the printed design.
Hoodies – Comfort Colors®
Machine wash cold with similar colors. Avoid bleach and tumble dry on low heat. If ironing is needed, use low heat and avoid ironing directly over the printed design.
Woven Blankets
Machine wash cold on a gentle cycle with mild detergent. Non-chlorine bleach may be used if needed. Tumble dry on low heat.
Tote Bags
Spot clean as needed. Do not bleach. Line dry. Do not iron directly over the printed area, as the print may stick to the iron.
Candles
Always burn your candle within sight and keep it away from children, pets, flammable objects, and drafts. For best results, allow the candle to burn for 3–4 hours per session and trim the wick to ¼ inch before each use. Discontinue use when approximately ½ inch of wax remains. Never leave a burning candle unattended.
How do your apparel items fit?
Our T-shirts, sweatshirts, and hoodies are made with Comfort Colors® apparel and feature comfortable unisex fits with a relaxed feel.
For the best fit, please refer to the Size Guide located right next to the size selection on each product page before ordering. Fit and sizing may vary slightly between products, so we recommend checking the guide for the specific item you’re interested in.
Do you offer discounts?
Yes! We believe in honest, transparent pricing. Instead of inflating our prices just to advertise artificial discounts, we keep our regular prices fair and straightforward.
That doesn’t mean you can’t save! You can get 15% off your first order when you sign up for our newsletter, and subscribers also receive exclusive offers, with discounts of up to 20% or more. We may also offer genuine discounts on selected items from time to time.
We want you to know that when we offer a discount, it’s a real opportunity to save.
Is my payment information secure?
Yes.
Your payment information is protected using industry-standard encryption and secure payment technologies.
We do not directly process or store your payment details. Payments are securely handled by trusted payment providers, including Shopify Payments, PayPal, and major credit card networks.
You can shop with confidence knowing that your payment information is handled securely throughout the checkout process.
What if my order arrives damaged, defective, or incorrect?
Please contact us at info@moonmothhouse.com within 30 days of delivery and let us know what went wrong. If your item arrived damaged, defective, or incorrectly made, please include your order number and clear photos of the issue where applicable.
We’ll review the issue and, where appropriate, arrange a replacement or full refund.
For complete details, please see our Return & Refund Policy.
Once your order ships, delivery usually takes an additional 2–5 business days, depending on your location.
While many orders arrive sooner, we prefer to provide realistic timeframes rather than make promises we can’t guarantee. Please keep in mind that delivery times can also vary depending on the shipping carrier and may be slightly longer during holidays and peak shopping periods.
Can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible at info@moonmothhouse.com.
We may be able to cancel your order or make changes before production begins. However, because our products are made to order and production can begin quickly, we cannot guarantee that changes or cancellations will be possible after your order is placed.
If your order has already entered production, we may no longer be able to make changes or cancel it.
Do you accept returns or exchanges?
Because our products are made to order, we offer returns and refunds when an item arrives damaged, defective, incorrectly printed, or otherwise not as expected based on your order.
If there is an issue with your order, please contact us within 30 days of delivery at info@moonmothhouse.com. We’ll review the issue and, where appropriate, arrange a replacement or refund.
We provide detailed product information and size guides to help you choose the right item before ordering. Because each item is made especially for you, we’re sorry that we’re unable to accept returns simply because you changed your mind, ordered the wrong size, or no longer want the item.
We appreciate your understanding.
For complete details, please see our Return & Refund Policy.